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        Frequently Asked Questions
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Ordering

About Taskline

Requirements and Compatibility

Taskline and the Getting Things Done Outlook Add-In

Task Scheduling

Calendar Issues

Using Outlook with Taskline

Miscellaneous Issues

Ordering

What if I lose my Product Key?

No problem. Just click here to visit our Resend Product Key web page and have your registration information automatically resent.

What if I lose my copy of Taskline?

Just download another copy from our web site. All versions will always be available for download.

Will I be sent a boxed product?

No. Taskline is downloaded from our web site. We have a policy of continuous product improvement and easy access to downloadable product updates makes this possible. It also keeps the software price down by removing packaging and shipping costs.

I have both desktop and laptop computers. Do I need to buy 2 licenses if I want to install Taskline on both computers?

With a single Taskline license you may install Taskline on up to three computers, provided that Taskline is used exclusively by you. So, in this circumstance, you need only buy one license.

Do you give discounts for educational use?

Yes. Discounts are available for students and teachers of legitimate educational institutions. Please click here for further information.

About Taskline

How do I display the online help?

To display the help, click the Help button at the bottom right corner of Taskline's dialog box.

Is a PDF version of the help file available?

Full online help is included with Taskline. However, if you prefer the user guide in a PDF format, you can download it here:

  Letter sized paper
A4 sized paper

Where can I download the current or a previous version of Taskline?

Please click here to access our download page.

If I install Taskline, will anything else get installed as well?

Absolutely not. Our Setup program installs Taskline and nothing else. There is absolutely no adware, spyware, or anything else of that nature.

Is Taskline suitable for planning the work of a team?

Taskline is designed to help one person plan and manage their own work. It is not suited to one person planning the work of several others. In a team environment, each person would plan their own work using Taskline, perhaps keeping tasks in a central or shared location, such as on Microsoft Exchange Server.

What is your upgrade policy?

We are committed to continuously improving Taskline and intend to produce regular upgrades. Upgrades are priced at around 40% of the purchase price. Upgrades are free if you have purchased Taskline within three months of an upgrade release.

We also produce regular minor updates to fix any bugs and keep the current version up to date. These updates are free.

How can I report a bug?

We are very keen to fix any problems you may find with our software. If you find a bug, we ask that you tell us about it, so that we may fix it. To report a bug, please click on the Help and Support button on the Help / About tab of Taskline's main dialog. Then choose the Report a Bug option and click OK.

Requirements and Compatibility

What are the system requirements for Taskline?

System requirements are detailed at the end of the Product Details page.

What version of Outlook does Taskline require?

Taskline Version 4 requires Microsoft® Outlook® 2007, or the 32-bit or 64-bit versions of Outlook 2010, 2013 and 2016, or Outlook that comes with Office 365.. Taskline Version 3 works with Outlook 2000, 2002, 2003 and 2007.

Does Taskline work with Microsoft Exchange Server?

Yes, Taskline works well when Outlook is connected to Microsoft Exchange Server. But please note that Taskline has not been tested with non-Microsoft Exchange Server replacements, such as HP Open Mail or SUSE OpenExchange Server. We recommend that you do not install Taskline if you are using a non-Microsoft exchange server.

Does Taskline work if my task and calendar information is stored on Outlook.com?

If you are using a single computer, then yes Taskline will work fine. But if you use 2 or more computers with Outlook.com, then Taskline will not work correctly. Indeed, Outlook itself does not work fully with Outlook.com in this latter case. Outlook fields like Total Work, Company and Billing Information work fine on a single computer, but don't sync across 2 computers. This is a restriction with Outlook.com: if Microsoft Exchange Server is used, then multiple computers work fine.

Will Taskline work with Outlook® Express?

No. Taskline requires Outlook. Outlook Express does not support tasks.

Is there a version of Taskline for the Mac?

No, sorry. Taskline requires Microsoft Windows.

Taskline and the Getting Things Done Outlook Add-In

Is Taskline compatible with Netcentrics' Getting Things Done Outlook Addin?

Yes, Taskline is compatible with GTD.Click here to find out more about how these two great tools can work together to manage your workload and save you time.

Do you have any recommendations on how Taskline and GTD can work together?

Yes. Please click here for details.

Task Scheduling

Nothing changes when I run Taskline. Why?

Check that you are scheduling the folder that contains your tasks. Be especially careful if you have several folders with the same name. The tasks folder that Taskline will schedule is shown on the Schedule the tasks in... setting, which is on the Tasks tab of Taskline's main dialog.

If you are using more than one Outlook Data Store (e.g. PST file), check that you haven't selected task and/or calendar folders in the wrong data store.

Why are there gaps of unused time in my schedule?

  • Do you have any All day events in your calendar? Taskline will not schedule work on days that have All day events on them, unless they have Show time as set to Free.
  • Do you have a filtered calendar view? Are you sure that you can see all of your appointments? Taskline won't schedule tasks where there are appointments already occupying that time.
  • Check your Task can be split and Minimum split settings. Perhaps the gaps in your schedule are too small to be utilized? For example, a 3 hour task that cannot be split will not be able to use any part of a free 2 hours time slot. The Default minimum task split setting, on the Options tab of Taskline's dialog, also plays a role here. You can check whether the task split settings are resulting in unexpected gaps by telling Taskline to temporarily ignore these settings. To do this, click the Advanced Options button on the Options tab of Taskline's dialog. Then select the Ignore task split settings and allow tasks to be split without restriction check box.
  • Gaps can also be caused by travel time on appointments. Check the Default time allowances before and after an appointment settings, which are on the Calendar tab of Taskline's dialog. Also check, for Taskline Professional Edition, whether any individual appointments have overridden these settings using the "{30m/1h}" style on the appointment subject.
  • Check task constraints. Start on, Start on or after, Finish on and Work between constraints can stop tasks being scheduled earlier than would otherwise be possible and hence can force gaps into schedules. You can check whether task constraints are resulting in unexpected gaps by telling Taskline to temporarily ignore them. To do this, click the Advanced Options button on the Options tab of Taskline's dialog. Then select the Ignore task constraints check box.

I am ordering my tasks by Natural Order, but they are getting scheduling in a completely different order. Why?

  • Check that you have Order by set to Natural Order Descending.
  • Check that you can drag tasks up and down Outlook's task list using the mouse. If you can't, then your tasks are not in Natural Order.
  • Are you looking at the Outlook Tasks folder selected in Taskline, or are you looking at Outlook's To-Do list? The To-Do list uses a different Natural Order to the Tasks folder. Taskline's Natural Order does not work with the To-Do list. You have to use Natural Order in your Outlook Tasks folder. The To-Do list contains tasks and emails from all your Outlook folders, whereas Taskline only schedules tasks in whatever folder you have selected on the Tasks tab of Taskline's main dialog.
  • It's possible that your Outlook view is corrupt. Try creating a new one. How to do this is documented in Taskline's online help. See the chapter called Getting the Most out of Outlook Views.

Why are some tasks not scheduled in the order I specified?

Tasks do sometimes get scheduled out of order. There are several reasons for this:

  1. Firstly, check that you are looking at the Outlook Tasks folder selected in Taskline. Taskline does not support Outlook's To-Do Bar, which uses a different ordering system to the Tasks folder.
  2. Task constraints, such as a Finish on constraint, override task order, but only if this is necessary to make sure that the constraint is met.
  3. A task with a missed constraint, or a recurring task that has missed its recurrence date, is regarded by Taskline as overdue. Overdue tasks take priority over all others.
  4. Different tasks assigned different Working hours can get scheduled out of order.
  5. If you have turned off Task can be split or if you have set Minimum split on a task, then it's possible that a higher priority task isn't able to use the first available free time slot, because it's too small. Thus the task will get scheduled in a later time slot, leaving the earlier one free for another (perhaps lower priority) task.

I have set a Due date on a task, but Taskline is ignoring this. Why?

Taskline doesn't actually take a task's Due date into account when scheduling, mainly because many people prefer Taskline to actually set the Due date when it runs. However, you can certainly specify a date that the task must finish on or by, for example to meet a deadline. You do this by setting up an external constraint, which is simply a matter of selecting the Finish on or Before constraint type from the Task should drop down list on the Taskline task form in Outlook.

How do I define task order?

To define task order, you should not use constraints, such as a Finish on or before constraint. Rather, on the Tasks tab of Taskline's dialog, there is the section entitled Schedule tasks in the following order . That is how to define task order. Whatever method you choose, you then set the corresponding information on the task appropriately. Most people use Priority (A1) or Natural Order. It is then just a matter of setting the appropriate Priority (A1) value on a task, or dragging tasks up and down the task list to set their Natural Order. Things like Finish on or before constraints only come into play if you have a deadline to meet. And, even if you have a deadline, you only need to select other tasks if the deadline applies to several tasks, not just one.

For further information on task ordering, please read the appropriate page in the online help. To display the help, click the Help button at the bottom right corner of Taskline's dialog. Then, on the Contents tab of the help, navigate to:

Introduction to Outlook Tasks and Taskline
    → Defining the Order in Which Tasks are Scheduled

How can I override Taskline’s normal scheduling and schedule a task for exactly when I want to do it?

You can place a constraint on a task to have it scheduled to a specific date and time. On the Taskline tab of the task form in Outlook, External constraint section, set Task should to Start on or Finish on. Then enter a date to the right. If you want to lock down the task to the exact minute, enter a time too. You can also use constraints for deadlines – a Finish on or before is generally ideal for this.

I don't understand why Taskline schedules some tasks the way it does.

If the task reschedule is producing results that you don’t understand, try selecting one or more of the Understanding Taskline options, which are on the Advanced Options dialog.

Can I have my tasks automatically scheduled on a regular basis?

Yes, you can set up the Windows® task scheduler to do this for you. See "Background Task Scheduling" in the online help index for more information.

Calendar Issues

I want to see my tasks in Outlook's calendar, but when I run Taskline, nothing appears. Why?

  • On the Calendar tab of Taskline's main dialog, Task entries in the calendar section, check that you have selected the Create for tasks that are Not Started or In Progress option.
  • Check that the folder chosen to contain calendar task entries is the one you think it is. This is the Write task entries to option on the Calendar tab of Taskline's main dialog. Be especially careful if you have several calendar folders with the same name.
  • If you are using more than one Outlook Data Store (e.g. PST file), check that task entries aren't being written to a calendar folder in the wrong data store.
  • Calendar task entries are not created for tasks with a Total Work of zero unless you have the Create all day events for milestones option enabled on the Calendar tab of the Taskline dialog. Total Work is your best guess at how long you think each task will take. If it is set to 0, the task is called a milestone, and it will start and end at the same time. Milestones represent significant events, or goals, in your task list.
  • It is possible that the task has been created in the calendar, but at a date you did not expect. To check, open the task in Outlook. Go to the Taskline tab of the task form in Outlook and note the Scheduled start date. Now check the calendar at this date to see if the Taskline created calendar task entry exists.

The Week and the Month calendar views in Outlook show the appointment times twice. How can I stop this?

The problem is that both Outlook and Taskline are showing the appointment time. To stop Taskline displaying appointment times, start up Taskline and go to the Calendar tab of the Taskline dialog. Click the Define Subject button to show the Calendar Task Entry Subject dialog. Locate the text box entitled Subject for outstanding entry and delete the text "<AlignStartEndTime>". Repeat for the other three boxes and OK the dialog.

<AlignStartEndTime> and other tokens are described in the online help. Please consult the Showing Your Tasks in Outlook's Calendar chapter, Defining the Subject of Task Entries section, if you would like further information.

Taskline seems to ignore some appointments in my calendar. This results in tasks being scheduled at times that clash with these appointments. Why does this happen?

Taskline ignores any appointment that has Show time as set to Free. By default Outlook sets up all day event appointments as free time. To change this, double click on the appointment in Outlook to open the appointment form. Then change the Show time as drop down list to be Tentative, Busy or Out of Office.

You can also instruct Taskline to ignore appointments with Show time as set to Out of Office. This setting is on Taskline's Advanced Options dialog.

Using Outlook with Taskline

I want to schedule my tasks in Natural Order, but in Outlook, when I try to drag tasks up or down the task list to change the order, nothing happens. Why?

To display tasks in their natural order in Outlook:

  • Outlook 2007 – Click View → Current View → Customize Current View menu option, then use the Sort and Group By buttons on the View Summary dialog box to set the Sort Items by and Group items by fields to none.
  • Outlook 2010 and 2013 – Click View (Outlook 2013 VIEW) ribbon → View Settings button to display the Advanced View Settings dialog. Then use the Sort and Group By buttons on this dialog to set the Sort Items by and Group items by fields to none.
Having your tasks displayed in natural order and scheduled in descending natural order is often the most convenient way of working, because the order you see your tasks in is the order that Taskline will schedule them in. It's also easy to change this order by dragging the tasks up and down the task list.

What if I want to track my tasks in a separate spreadsheet or other software?

Outlook allows you to export your tasks to a comma separated values file. In Outlook, click File menu → OptionsAdvanced tab → Export button. To export the Taskline custom fields, see the FAQ entry below.

I want to export Taskline task information to another program. However, Outlook does not let me access the Taskline custom fields.

Outlook does not support the export of custom fields. However, you can get round this to a large extent by creating a task table view showing the fields you wish to export, selecting the tasks you wish to export, and then right clicking and selecting Copy. The task table view is then copied to the clipboard as tab separated text which can, for example, be pasted straight into Excel.

See Getting the Most out of Outlook Views in Taskline's Online Help contents for instructions on customizing the Outlook task table view.

Miscellaneous Issues

Nothing happens when you click the Taskline button on Outlook's toolbar, or the Taskline buttons are missing from Outlook's Ribbon, or you get the message "Taskline's Outlook Add-In is not responding" when you start Taskline.

It's possible that one or both of Taskline's Add-Ins have been disabled somehow. If so, re-enable them:

If you are using Outlook 2007:
  • Outlook, click Tools menu → Trust Center.
  • Click Add-ins in the left hand list on the Trust Centre dialog.
  • On the Manage drop down list near the bottom of the dialog, select Disabled Items then click Go.
  • Select Taskline Add-In 2007 and click Enable.
  • Click Close.
  • OK the Trust Center dialog.
If you are using Outlook 2010 or 2013:
  • Click File (Outlook 2013: FILE) ribbon → Options.
  • Select the Add-Ins tab.
  • In the Manage drop down list, select Disabled Items and click Go.
  • If any of Taskline's Add-Ins are listed, re-enable them. Then Close the Disabled Items dialog.
  • In the Manage drop down list, select COM Add-Ins and click Go.
  • Select the check boxes for both Taskline Add-In 2007 and Taskline Add-In Ribbon.
  • Click OK to close the COM Add-Ins dialog.
There are additional issues on Outlook 2013. Please lookup "Taskline Outlook Add-In is Not Responding" in the Contents tab of Taskline's online help for full information.

You get strange errors with Taskline or Taskline Setup, for example User Defined Field (UDF) errors.

A conflict with another Outlook Add-In or some data corruption within Outlook is possible.

First, try temporarily disabling other Outlook add-ins:

For Outlook 2007:

  • Click Tools menu → Trust Center.
  • On the Trust Center dialog, click Add-ins to list the installed Add-ins.
  • Select COM Add-ins from the Manage drop down list at the bottom of the dialog and click the Go button. You will then be presented with the COM Add-ins dialog.
  • Write down which items are checked and which are unchecked, then uncheck all non-Microsoft Add-ins and click OK. This will temporarily disable them.
  • Then go back into the Trust Center and again display the list of Add-ins. This time select Exchange Client Extensions from the Manage drop down list and click Go. On the Add-In Manager dialog, again note down which items are checked, then uncheck all non-Microsoft items and click OK.
  • Now shut down Outlook and retry Taskline Setup.
  • Finally, go back into the Add-In Manager dialog and put things back how you found them.

For Outlook 2010 or 2013:

  • Click File (Outlook 2013: FILE) ribbon → Options.
  • Select the Add-Ins tab.
  • In the Manage drop down list, select COM Add-Ins and click Go.
  • Write down which items are checked and which are unchecked, then uncheck all non-Microsoft Add-ins and click OK. This will temporarily disable them.
  • Now shut down Outlook and retry Taskline Setup.
  • Finally, go back into the Add-Ins tab and COM Add-Ins dialog and put things back how you found them.

If disabling Add-Ins does not help, repair any possible data corruption:

Are you using a local PST (Personal Folders) file, or are your tasks on Exchange Server? If your Outlook data is on a server, Outlook will create a local OST file, which can sometimes get corrupted. We can get Outlook to recreate this file. First, locate the OST file:

  • In Outlook, right click on the root of the folder list, usually called your Mailbox name or your email address.
  • Click on Properties or Date File Properties in the popup menu.
  • Click the Advanced button. The filename will be shown on the dialog.
Then, rename this file. This will make Outlook create a new one:
  • Close Outlook.
  • Rename your OST file to anything you like.
  • Restart Outlook.
If instead you're using a PST file, try running a Microsoft program called ScanPST. This checks PST files for problems and can usually fix any it finds. To run this:
  • Close Outlook.
  • Use Windows Search to look for scanpst.exe. Typical locations for this program are:
    • For 64-bit Outlook 2013:
      C:\Program Files\Microsoft Office 15\root\Office15
    • For 32-bit Outlook 2010 on 64-bit versions of Windows:
      C:\Program Files (x86)\Microsoft Office\Office14
    • For Outlook 2007:
      C:\Program Files\Microsoft Office\Office12
  • When you've found scanpst.exe, double click the file to run it.
  • Select your PST file by clicking the Browse button and then click the Start button to start the check. If you don’t know the filename of your PST file:
    • In Outlook, right click on the root of the folder list, usually called “Personal Folders” or simply "Outlook".
    • Click on Properties or Date File Properties in the popup menu.
    • Click the Advanced button. The filename will be shown on the dialog.
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