Before contacting us, you might get a quick answer when you check the following information:

• The Support FAQ, listed below.
• Popup Help. To get information about an option on the Taskline dialog box, click the button at the top right hand corner of the dialog box, and then click an option.
• The online Help for the Taskline task form in Outlook®. To access this, open a task in Outlook and click the icon on the Taskline tab of the form.
• The online Help. Click the Taskline icon on the desktop or in Outlook and click on the Help button on the Taskline main dialog box. You can click the Index or Search tab in online Help to view an answer to your question. If the online Help is not working on your computer, then you need to download and install and latest version of Microsoft® HTML Help by clicking here. Install HTML Help by double clicking on the downloaded file - hhupd.exe.

Ways of Requesting Assistance

	Support Form
	Please use the 'Help and Support' button on the Help / About tab of Taskline's main dialog.
	UK: 01743 818 041 From outside the UK: +44 1743 818 041
	UK: 01743 357 173 From outside the UK: +44 1743 357 173

Office Hours, Monday to Friday

Support FAQ

• Where can I download the current or a previous version of Taskline?
  
• I've lost my product key. How can I get it resent?
  
• Will Taskline work with my PocketPC?
  
• Will Taskline work with my Palm?
  
• Is Taskline compatible with Netcentrics' Getting Things Done Outlook Addin?
  
• When I create a task using the Getting Things Done Outlook Addin, I get a standard Outlook task. How can I get GTD to create a Taskline task?
  
• Is Taskline compatible with Franklin Covey® PlanPlus?
  
• Nothing changes when I run Taskline. Why?
  
• I want to see my tasks in Outlook's calendar, but when I run Taskline, nothing appears. Why?
  
• The Week and the Month calendar views in Outlook show the appointment times twice. How can I stop this?
  
• Where tasks are displayed in the calendar, I get unwanted text displayed in the Outlook calendar, for example <Outlook:\Personal Folders\Tasks\~Study Paper>. How can I have this text removed?
  
• Taskline seems to ignore some appointments in my calendar. This results in tasks being scheduled at times that clash with these appointments. Why does this happen?
  
• I want to schedule my tasks in Natural Order, but in Outlook, when I try to drag tasks up or down the task list to change the order, nothing happens. Why?
  
• I want to schedule tasks in category order. How can I do this?
  
• Can I have my tasks automatically scheduled on a regular basis?
  
• When I copy a task, the Taskline custom fields are cleared. Why is this?
  
• What if I want to track my tasks in a separate spreadsheet or other software?
  
• I want to export Taskline task information to another program. However, Outlook does not let me access the Taskline custom fields.
  
• When you try to open a task in Outlook, you get one of these messages:

  -	The form required to view this message cannot be displayed. Contact your administrator.
  -	The custom form could not be opened. Outlook will use the outlook form instead. The form required to view this message cannot be displayed.

  
  
• I am getting strange errors with Taskline or Taskline Setup, for example:
  - The operation failed, Call was rejected by callee or SINGLE_STEP errors.
  - Taskline is unable to communicate with Microsoft Outlook error message.
  - Taskline Setup just disappears part way through running it.
  
• How can I report a bug?
  

Where can I download the current or a previous version of Taskline?

Please click here to access our download page.

I've lost my product key. How can I get it resent?

Please click here to visit our Resend Product Key page and have your registration information automatically resent.

Will Taskline work with my PocketPC?

Taskline only runs on Outlook on the PC. You copy tasks back and forth between Outlook and your PocketPC using ActiveSync. However, when tasks are copied from Outlook to your PocketPC, information not supported by Pocket Outlook is not copied across. For example, Priority (A1) (which is a Taskline field that can be used to set the order of tasks) isn't copied across to the PocketPC, and thus you can only see and change this field using Outlook. In summary, the standard Pocket Outlook fields sync fine, but the custom Taskline fields are ignored. However, the most important information, such as Task Start and Due dates, and task Total Work, being standard fields, do indeed sync correctly.

Will Taskline work with my Palm?

Taskline only runs on Outlook on the PC. You copy tasks back and forth between Outlook and your Palm using HotSync. However, when tasks are copied from Outlook to your Palm, information not supported by the Palm is not copied across. For example, Total Work (which is how long you think the task will take) isn't copied across to the Palm, and thus you can only see and change this field using Outlook. In summary, the standard Palm To Do fields sync fine, but the custom Taskline fields are ignored. However, most of the important information, such as Task Start and Due dates, being standard To Do fields, will synchronize correctly.

Is Taskline compatible with Netcentrics' Getting Things Done Outlook Addin?

Yes, Taskline is compatible with GTD versions 1 and 2. Please click here to find out more about how these two great tools can work together to manage your workload and save you time.

When I create a task using the Getting Things Done Outlook Addin, I get a standard Outlook task. How can I get GTD to create a Taskline task?

In Outlook, click the Tools > Options menu item. Then select Getting Things Done > Other Settings. Select the Use Custom form in Tasks folder check box and OK the dialogs.

Is Taskline compatible with Franklin Covey® PlanPlus?

Yes, Taskline is compatible with PlanPlus versions 1, 2, 3 and 4. Please lookup "PlanPlus" in the online help for more information.

Nothing changes when I run Taskline. Why?

• Check that you are scheduling the folder that contains your tasks. Be especially careful if you have several folders with the same name. The tasks folder that Taskline will schedule is shown on the Tasks tab of Taskline's main dialog, Task folders section.
• If you are using more than one Outlook Data Store (e.g. PST file), check that you haven't selected task and calendar folders in the wrong data store.

I want to see my tasks in Outlook's calendar, but when I run Taskline, nothing appears. Why?

• On the Calendar tab of Taskline's main dialog, Task entries in the calendar section, check that you have selected the Create for tasks that are Not Started or In Progress option.
• Check that the folder chosen to contain task entries is the one you think it is. This is the Write task entries to option on the Calendar tab of Taskline's main dialog. Be especially careful if you have several calendar folders with the same name.
• If you are using more than one Outlook Data Store (e.g. PST file), check that task entries aren't being written to a calendar folder in the wrong data store.
• Calendar task entries are not created for tasks with a Total Work of zero unless you have the Create all day events for milestones option enabled on the Calendar tab of the Taskline dialog. Total Work is your best guess at how long you think each task will take. If it is set to 0, the task is called a milestone, and it will start and end at the same time. Milestones represent significant events, or goals, in your task list.
• It is possible that the task has been created in the calendar, but at a date you did not expect. To check, open the task in Outlook. Go to the Taskline tab of the task form and note the Scheduled Start date. Now check the calendar at this date to see if the Taskline created calendar task entry exists.

The Week and the Month calendar views in Outlook show the appointment times twice. How can I stop this?

The problem is that both Outlook and Taskline are showing the appointment time. To stop Taskline displaying appointment times, start up Taskline and go to the Calendar tab of the Taskline dialog. Click the Define Subject button to show the Define Calendar Task Entry Subject dialog. Locate the text box entitled Subject for outstanding entry and delete the text "<AlignStartEndTime>". Repeat for the other three boxes and OK the dialog.

<AlignStartEndTime> and other tokens are described in the online help. Please consult the Showing Your Tasks in Outlook's Calendar chapter, Defining the Subject of Task Entries section, if you would like further information.

Where tasks are displayed in the calendar, I get unwanted text displayed in the Outlook calendar, for example <Outlook:\Personal Folders\Tasks\~Study Paper>. How can I have this text removed?

Taskline adds a hyperlink to the appointment notes so that you can easily navigate from the task entry in the calendar back to the task. You are seeing this hyperlink because you have the Day/Week/Month View With AutoPreview Outlook view selected. To remove this text, you have two choices:

• Change your Outlook view to the Day/Week/Month view. To do this, open the calendar in Outlook, then click View menu > Arrange By > Current View > Day/Week/Month if you are using Outlook 2003, or View menu > Current View > Day/Week/Month for all other Outlook versions.
• If you want to keep the preview calendar view, there is a way to tell Taskline to stop adding task hyperlinks to the calendar task entry. Please email for more details.

Taskline seems to ignore some appointments in my calendar. This results in tasks being scheduled at times that clash with these appointments. Why does this happen?

Taskline ignores any appointment that has Show time as set to Free. By default Outlook sets up all day event appointments as free time. To change this, double click on the appointment in Outlook to open the appointment form. Then change the Show time as drop down list to be Tentative, Busy or Out of Office.

I want to schedule my tasks in Natural Order, but in Outlook, when I try to drag tasks up or down the task list to change the order, nothing happens. Why?

To display tasks in their natural order in Outlook, select the View > Current View > Customize Current View menu option and turn off all sorting, grouping and filtering. For Outlook 2003, click the View > Arrange By > Current View > Customize Current View menu option. For Outlook 97, use the View > Sort, View > Filter and View > Group By menu options.

Having your tasks displayed in natural order and scheduled in descending natural order is often the most convenient way of working, because the order you see your tasks in is the order that Taskline will schedule them in. It's also easy to change this order by dragging the tasks up and down the task list.

I want to schedule tasks in category order. How can I do this?

Taskline doesn't support this directly, but you can achieve it by sorting the Outlook view on category and then clicking Actions menu > Save task order. That would give the tasks the natural order you see, and allow you to change it by dragging tasks up and down the view (once sorting had been switched off). You would then schedule the tasks in Taskline in natural order.

Can I have my tasks automatically scheduled on a regular basis?

Yes, you can set up the Windows® task scheduler to do this for you. See "Background Task Scheduling" in the online help index for more information.

When I copy a task, the Taskline custom fields are cleared. Why is this?

This is caused by a known Outlook problem. For more information, see Microsoft Knowledge Base Articles 285142, 285143 or 292023—Custom Field Values Lost After You Copy a Task http://support.microsoft.com/default.aspx?scid=kb;en-us;292023

What if I want to track my tasks in a separate spreadsheet or other software?

Outlook allows you to export the tasks in your Task folder to an Excel spreadsheet, comma separated values files, dBase file, or Microsoft Access file, and other formats. In Outlook, select your Tasks folder and click File > Import and Export to start the Import and Export Wizard. For more information, see the online Help in Outlook. To export the Taskline custom fields, see the FAQ entry below.

I want to export Taskline task information to another program. However, Outlook does not let me access the Taskline custom fields.

Outlook does not support the export of custom fields. However, you can get round this to a large extent by creating a task table view showing the fields you wish to export, selecting the tasks you wish to export, and then clicking Edit > Copy. The task table view is then copied to the clipboard as tab separated text which can, for example, be pasted straight into Excel.

See Getting the Most out of Outlook Views in Taskline's Online Help contents for instructions on customizing the Outlook task table view.

When you try to open a task in Outlook, you get one of these messages:

-	The form required to view this message cannot be displayed. Contact your administrator.
-	The custom form could not be opened. Outlook will use the outlook form instead. The form required to view this message cannot be displayed.

This is usually caused by a problem with Outlook's forms cache. Try clearing the cache as follows. In Outlook, click Tools menu > Options > Other tab > Advanced Options button > Custom Forms button > Manage Forms button. You should now be at the Forms Manager dialog. Click the Clear Cache button. Close or OK all the open dialogs. Note that some versions of Outlook 2000 do not have the Custom Forms button.

I am getting strange errors with Taskline or Taskline Setup, for example:
- The operation failed, Call was rejected by callee or SINGLE_STEP errors.
- Taskline is unable to communicate with Microsoft Outlook error message.
- Taskline Setup just disappears part way through running it.

The most likely cause of these errors is a conflict with another Outlook add-in. Try temporarily disabling other add-ins before installing Taskline:

• For Outlook 2007, click Tools menu > Trust Center. On the Trust Center dialog, click Add-ins to list the installed Add-ins. Select COM Add-ins from the Manage drop down list at the bottom of the dialog and click the Go button. You will then be presented with the COM Add-ins dialog. Write down which items are checked and which are unchecked, then uncheck all non-Microsoft Add-ins and click OK. This will temporarily disable them. Then go back into the Trust Center and again display the list of Add-ins. This time select Exchange Client Extensions from the Manage drop down list and click Go. On the Add-In Manager dialog, again note down which items are checked, then uncheck all non-Microsoft items and click OK.
• For all other versions of Outlook, click Tools menu > Options > Other tab > Advanced Options button. You should now see the Advanced Options dialog. Click the Add-In Manager button to show the Add-In Manager dialog. Write down which items are checked and which are unchecked, then uncheck all non-Microsoft items. This will temporarily disable them. Click OK. Now do the same for the COM Add-Ins button. Finally OK all the dialogs.

How can I report a bug?

We are very keen to fix any problems you may find with our software. If you find a bug, we ask that you tell us about it, so that we may fix it. To report a bug, please click on the Help and Support button on the Help / About tab of Taskline's main dialog. Then choose the Report a Bug option and click OK.